Thuraya Help & Support
How to make a call to a Thuraya phone from United States?
From your home/office phone: Dial "011" followed by the full Thuraya number starting from 88216 (e.g. 011-88216-583-00400)From your cell phone: Enter "+" followed by the full Thuraya number (e.g. +8821658300400) and press the Call (green) button on your cell phone.
WARNING! Calls to a satellite phone can be very expensive (up to $10 per minute). We suggest you check the call rates with your phone service provider before making the call.
You can also purchase a Call-From-Home calling card, which allows to call Thuraya phones at just $1.16 per minute.
How to send a text message to a Thuraya phone?
Your cell phone service may allow you to send text messages to a Thuraya phone. Just follow the usual steps of writing a text message. The recipient's phone number should be entered as "+88216XXXXXXXX".We suggest you check the cost of sending a message to a Thuraya phone with your wireless service provider.
How to send a FREE text message to a Thuraya phone?
One can send a FREE text message to a Thuraya phone by visiting the Thuraya Send SMS page.What is Account Validity in Thuraya prepaid plans?
All Thuraya prepaid plans have a certain period of Account Validity.Account Validity for Super, Easy and Marine plans is renewed annually by debiting the account a renewal fee, which is calculated based on your satellite usage in the previous year: usage less than $120 - $99, $120--$2500: $60, over $2500 -- FREE.
Account Validity for Classic and ThurayaECO plans is determined by airtime scratch cards refilled to your account. There are no renewal fees for these plans, but one must refill the account regularly with airtime to keep it active. Scratch cards: 10-unit -- 15 days, 20-unit -- 30 days, 39-unit -- 2 months, 50-unit -- 3 months, 80-unit -- 5 months, 160-unit -- 12 months.
How to setup my SG-2520 or SO-2510 phone for ThurayaMail?
Mail Settings:Title: ThurayaMail
Your name: Enter your name
Email address:* 88216XXXXXXXX@thurayamail.com
Server type: POP3
Incoming server: www.ThurayaMail.com
Port: 110
User ID:* 88216XXXXXXXX@thurayamail.com
Password: Enter your password**
Use SSL to connect: No
Check copy on server: Yes
Outgoing server: www.ThurayaMail.com
Port: 25
Access Point settings:
Name: Thuraya GmPRS
Data bearer: gmPRS/GPRS
Access point name: any
Username:* 88216XXXXXXXX@thurayamail.com
Prompt password: no
Password: Enter your password**
Advanced settings:
Phone IP address: leave blank
Primary DNS: leave blank
Secondary DNS: leave blank
Server address: leave blank
Port number: 8080
ThurayaMail AccessPoint settings:
Connection name: ThurayaMail
Data bearer: GmPRS/GPRS
Access point name: any
Username:* 88216XXXXXXXX@thurayamail.com
Prompt password: no
Password: Enter your password**
* -- 88216XXXXXXXX is your full 13-digit Thuraya telephone number.
** -- Password can be obtained by sending a blank SMS to 1134.
How to check my Thuraya account balance on the web?
You can check your balance at http://services.thuraya.com. In order to get your Web password, send a blank SMS to 1522 and you will receive it back to your Thuraya phone. Normal SMS charge will apply.Can I block some calls, for example a country I don't want to call?
It is not possible to block general outgoing calls. However, you can set up the numbers to which the calls will only be allowed (so called Fixed Dialing). Calls to other numbers won't be allowed. Please consult the user manual on setting up fixed dial numbers.I still have questions!
Please check Thuraya FAQ at Thuraya.com for more information or contact Thuraya directly:From Thuraya network: 100
From other networks: +88216 100 100
Email: Customer.Care@thuraya.com
